Frequently Asked Questions
Will my baby take water into their lungs?
It is unlikely during short and controlled durations. Babies have a natural reflex -called ” The dive reflex ” and instinctively close their throat.
Do i have to put my baby underwater?
We understand that some babies may take a few weeks to settle, we usually start with one or more submersions but if you are unsure or if your baby seems distressed after a few weeks, we will refrain from submerging. The majority of babies do tolerate submersions well.
If my child has Diarrhea. When can they return to swimming?
Can my child have a catch up lesson if, off ill or on holiday?
Catch up lessons are available if you have missed lessons due to illness or holiday. All absences must be reported in advance of lessons and we recommend this is done via the parent portal hub/app wherever possible. You can manage and book make ups using the app which will show all availability.
What if my child has a cold or generally feels unwell?
It is not wise to bring your child swimming with anything more than a very mild cold with no fever. Please consider the other children in your group as your child will spread infection and is unlikely to enjoy swimming if feeling fatigued or unwell.
If your child has an ear infection, please do not swim until it has fully cleared up and you have had clearance from a doctor. It is not likely to have been caused by swimming, however it will cause discomfort. The ear should be kept dry until any infection is fully clear. For repetative ear problems and infections please seek the advice from your GP or consultant about ear buds and bands.
Do the teachers love what they do?
Absolutely. Witnessing child progress, building connections allows us to build strong supportive relationships. We are key providers of enjoyment and love the rewarding nature of seeing children improve. Seeing their faces when they master a skill is so incredibly awesome. We celebrate their achievements just as much as you. Our passion for teaching a life skill drives us.
Can my family and I watch my children swim?
Yes you can watch your child swim at any of the pools. There are poolside designated areas from which you are able to watch their progression. Please note outdoor shoes are not permitted onto poolside areas. Please either take shoes off or put on blue pool shoe covers which are provided at the reception.
Does my child need to bring their own arm bands and swimming aids?
The answer is No. We always provide the necessary flotation aids in our learn to swim program. If your child may need extra buoyancy we will supply everything for the lesson. We use specific and consistent equipment.
At what age can a child swim without a parent in the water?
A child who has enrolled in our parent and baby lessons will start to have solo lessons at around 2.5 months of age. Our aim is to make this transition from parent to independence as smooth as possible and will happily ‘wean’ the parent away over several lessons while building confidence.
For any child enrolling straight into our learn to swim program will start their journey independently from the age of 3. This is nothing to worry about. Most children reach a point where they are no longer progressing further with a parent holding them in the water. Most children at 3 want to just play and can get restless. This is a good indicator that your child is ready to take the next step on their own.
How do i book and pay for a course?
You can book and safely pay online, either in full or opt for easy manageable payments through direct debit. If you are unable to find a class around your timetable. You can complete our Booking Enquiry Form or alternatively you can phone or email our office.
What is your policy on photographing my child?
Videos and taking photos is prohibited across all our venues to ensure the safety, privacy and the safeguarding of children. In accordance with our child protection policy. We have a duty of care and these policies are put in place to prevent the misuse of images, modifications (eg, using.. AI ) or shared without consent.
Professional filming and organised photoshoots are generally only permitted for advertising purposes and journey progress development with prior written consent from parents and all other parties involved.
What happens if I cancel my course?
All you need to do is give us 30 days notice by email.
I am going on holiday. Can I only pay for the lessons my child will be attending?
Unfortunately no. You must pay for the full course in order to keep and guarantee your space. We will offer you a make up lesson for the swim time missed.
What happens in the event of pool closures or you cancel a lesson?
If we have to cancel a lesson due to unforeseen circumstances we will apply a credit to your invoice.
How do I re-enrol for the next course?
You will be automatically enrolled into the new term. We offer a deadline date for clients that pay in full. Once this date has been reached places will then be allocated to our waiting lists.
If you pay by Direct Debit, your enrollment is automatically rolled over to our next course so you don’t need to do anything.
What does my baby need to wear in the water?
A double swim nappy system. A reusable nappy with a Happy Nappy over the top. A warm wetsuit and towel.
Splash About’s ‘Happy Nappy’ or Konfidence’s ‘Nappicova’ which is specially designed for baby swimming.
My baby cries when in the water?
There are many reasons your baby may cry in the water. Some babies need to adjust to the new environment they are in, with the sounds, splashes and echoes around them. Think about the timing of your class, is it close to a feed or nap time and be aware of normal irritants such as teething.
Some babies go through a crying phase specific to swimming. This commonly happens around the age of 12 months and can seem frustrating if your baby has been very happy so far. It is important not to stop coming to classes during this time, your teacher has experienced this many times and can guide you through this phase. Your relaxed positive attitude will help and soothe your baby who will end up only crying when it is time to get out!
Does my baby need full vaccinations to swim?
Babies can go swimming at any age, they do not need to have completed their course of immunisations.
Further research on this can be found on the NHS website www.immunisation.org.uk
Can I practice swimming alongside classes if I go on holiday?
Yes, you can. Babies are more comfortable and confident in the water the more they swim. Please note that other pools may be much colder than your baby is used to experiencing with us.
Do I need to be able to swim to attend lessons with my baby and will I have to go underwater?
No, you can learn our techniques without putting your head under the water, though it is lovely to meet your baby underwater and share the experience. Your teacher will guide you as the parent as much as you need. We want this to be a special bonding experience for both you and baby and never stressful.
Can I feed my baby at any of the venues?
You are more than welcome to breast or bottle feed your baby at any of our pools after your lesson.
Please DO NOT feed your baby for at least two hours before your class. We also have high chairs for you to use at the Mitcham centre, but please clean after use.
Is there parking available?
Yes, All venues have free parking. We have our own allocated parking right outside the building at Mitcham. Please be courteous and do not park outside of the allocated unit bays.
What age can my baby come swimming?
Babies can swim at any age. Please consult with your GP first for prem babies.